HOME HEALTH MARKETING REPRESENTATIVE
JOB DESCRIPTION:
IN GENERAL:
The Community Liaison/Marketing Coordinator will be responsible for acting as a liaison between the agency and physicians, skilled nursing facilities, hospitals and other community resources to promote home health care to these providers and their families.
This position serves a marketing representative for New Century Home Health Care by establishing and maintaining contacts with members of the health care community to ensure and encourage proper home health care patient referrals.
DUTIES
1. Obtain referrals as outlined by the supervisor.
2. Ensures the integrity of the episode by obtaining needed documentation and signatures for face to face encounters, progress/encounter notes and all other required documentations.
3. Follows-up with health care facilities (hospitals, skilled nursing facilities, rehab, etc.) to assure patients return upon discharge.
4. Develops and maintains new clients and accounts to increase referrals and generate new business.
5. Oversees and maintains contact with all existing referral sources.
6. Work closely with the agency to identify community resources.
7. Prepares weekly/monthly activity reports.
8. Attends all required meetings and in-services.
9. Assists with recovery from service failures to prevent loss of account/referral source.
10. Performs such other duties as assigned by the Marketing Director and Administrator.
QUALIFICATIONS
1. At least 2 experience in the healthcare field; work with the geriatric population preferred.
2. 2 years of experience in customer service, sales, marketing, and/or public relations.
3. Associated degree preferred but not required.
4. Must have strong interpersonal skills.
5. Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.
6. Excellent selling skills to appropriately represent the company to the targeted referral sources.
7. Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
8. Able to exercise initiative, problem solve and apply sound judgment.
9. Able to work under pressure and manage multiple demands simultaneously.
10. Must present a positive and professional business image.
11. Must pass a criminal background check.
12. Commitment to agency Compliance Policies and Code of Conduct.
This job description represents an overview of the responsibilities for the above-referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
If you or an aging loved one is considering Home Health Care in Troy, MI, please contact the caring staff at New Century Home Health Care today. (248) 398-9600
Home Health Care is tailored to assist the individual and family to achieve the optimal level of health, prevent hospitalization and provide care and support for the family. Services are delivered on an intermittent basis according to a plan of treatment established by the patient/family, patient’s physician and the home health professionals.
Our services range from skilled nursing care and rehabilitation, to personal care and living assistance services. Our goal is to provide a variety of professional skilled and non-skilled services that will enable our clients to receive the care they need right in their homes.
We would like to take the opportunity to show you our company’s commitment to not just meet, but also exceed home health care delivery standards. New Century Home Health Care, Inc.’s mission is to build a positive, trusting relationship with you.
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